Help center

Answers to common questions about Selaro.

Getting started

Selaro is an AI thinking partner for life's biggest decisions. It helps you think clearly about career, relationships, and major choices by asking the questions you haven't asked yourself — without telling you what to do. It notices contradictions in your thinking and ends deeper conversations with a Perspective Card — a structured map of what's really at stake.
Yes. The free plan lets you try Selaro with a limited amount of usage each month — no credit card required to sign up. Paid plans (Thinker and Deep) give you much more usage, memory across conversations, saved Perspective Cards, and access to more powerful AI models.
Create a free account at selaro.ai/signup and confirm your email — or sign in with Google to skip that step. Then start your first conversation — no setup required.
You must be at least 16 years old to use Selaro, as set out in our Terms of Service.
No. Selaro is a web app — there's nothing to download or install.
Yes. On the sign-in or sign-up page, choose "Continue with Google" to use your Google account — no separate password to create or remember.

Using Selaro

Selaro works best for significant personal decisions — career changes, relationship choices, whether to move, how to handle a difficult situation, major life transitions. It's not designed for quick practical questions or factual lookups. Selaro is not an emergency or crisis service — if you're in crisis or need urgent help, contact your local emergency services or a qualified crisis line immediately.
After a deeper conversation — sometimes just a few exchanges, sometimes longer — Selaro offers to generate a Perspective Card: a structured summary of what's really at stake in your decision. It includes: what you're actually deciding (which is often different from how you first described it), what you've said you value, the tension underneath the decision, three different ways to see the situation, and the question you haven't answered yet. You can generate a Perspective Card on any plan (it uses a little more of your monthly allowance); on paid plans, cards can be saved from within the conversation to revisit anytime.
Usage is measured by how much thinking each conversation needs. A standard message uses the least; deeper conversations and generating a Perspective Card use more. Your usage resets monthly and doesn't roll over — you can see your monthly usage anytime in Settings → Billing.
Yes. Any Perspective Card can be shared as an image. Saved cards (on paid plans) can also be shared as a private link that you can revoke at any time. A shared card shows only the card itself — what you're deciding, the tension, and the question — never your conversation or your identity.

These are Selaro's three AI models, each progressively more capable:

  • Thinker — fast, efficient. Used for background tasks, and keeps conversations going when you're nearly through your monthly usage.
  • Thinker+ — the standard model for most conversations. Thoughtful and capable.
  • Deep — Selaro's most powerful model. Used automatically for deeper conversations on paid plans, for Perspective Card generation, and for complex reasoning. Uses more of your monthly usage per message.
Journey is a visual timeline of your conversations with Selaro, organized month by month. It shows what topics you've explored and the themes that have emerged over time. Available on paid plans.
On paid plans, Selaro remembers things across conversations — your values, patterns of thinking, and decisions you're working through. This means each new conversation can pick up where the last one left off, and Selaro gets more useful the more you use it. On the free plan, conversations don't carry context forward — but while memory is on, Selaro still notes recurring decision patterns for your Insights. You can view your memory in Settings → Memory — remove any single item, clear it all, or turn memory off entirely. When it's off, Selaro neither uses what it knows nor learns anything new. And if a detected pattern doesn't ring true, you can remove it on any plan, including free.

Privacy and data

Yes. Your conversations are never used to train AI models. Your data is stored in the EU and Selaro is operated under EU law (GDPR). You can export or delete all your data at any time.
Only you, day to day. We don't read your conversations — except in the limited cases described in our Privacy Policy, like when you ask us to export your data, or opt in to sharing feedback to help improve Selaro. Your data is processed by Anthropic's API to generate responses — Anthropic does not use API data for training.
Go to Settings → Profile → Data privacy → Request data export. We'll compile your data — account details, conversations, memory profile, and saved Perspective Cards — and email it to your registered address as a JSON file within 14 days.
Go to Settings → Profile → Delete account. This permanently deletes all your conversations, memory, and account data. This action cannot be undone.

Billing and subscriptions

Go to Settings → Billing → Upgrade plan, or visit selaro.ai/upgrade. Switching between paid plans happens right here in Selaro — you're charged the prorated difference and the new plan is active immediately. Starting a subscription from the free plan takes you through our secure Stripe checkout.
Go to Settings → Billing → Switch to Selaro Free (on the Deep plan, choose Change plan) — it all happens right here in Selaro. Your subscription continues until the end of the current billing period, then drops to the free plan. You can reactivate before it ends.
No. Your monthly allowance renews each month — anything unused from the previous month isn't carried over.
Your conversations and memory are kept until you delete your account. Cancelling your subscription doesn't delete your data — it just limits future usage to the free plan.
Within 14 days of subscribing you can withdraw and get a pro-rata refund — you only pay for the days you used. Email support@selaro.ai, or use “Changed your mind?” in Settings → Billing. After 14 days you can cancel anytime and keep access until the end of the period you've paid for. See our Refund Policy for full details.

Troubleshooting

Check your internet connection. If the issue persists, try refreshing the page. If you see a banner indicating a service issue, we're aware of it and working on it — check status.selaro.ai for live updates, or follow us on X.
On the sign-in page, click "Forgot password?" and enter your email. We'll send you a reset link.
Check your spam folder. If you still can't find our emails, contact support@selaro.ai.
Use the thumbs-down button on any response to send us feedback. You can also report an issue via the "Report an issue" option in the sidebar.

Contact

Can't find what you're looking for? Email us at support@selaro.ai. We aim to respond within 24 hours on business days.