Refund Policy
In plain English: Selaro is a digital service you can use the moment you subscribe. EU/EEA consumers keep their 14-day right of withdrawal — if you change your mind within 14 days, you only pay for the days you actually used and we refund the rest. After those 14 days, you can cancel anytime and keep access until the end of the period you've paid for, which simply won't renew (no refund for the remaining days). We also handle genuine problems (like a double charge) fairly, and we never override rights you have under EU and Danish law. The full policy below governs.
A digital service with immediate access
Selaro is a digital service that is made available to you immediately when you subscribe — you get instant access to the paid features. By subscribing, you expressly request that we begin providing the service right away. Asking us to start immediately does not take away your right to withdraw; it only affects the amount due if you do withdraw during the 14-day period, as explained next.
Your 14-day right of withdrawal (EU/EEA consumers)
As an EU/EEA consumer, you have a 14-day right of withdrawal from the date you subscribe. We honour this right — it is not lost or waived.
Because you asked us to begin the service immediately, if you withdraw within the 14 days after access has started, you pay a proportionate amount for the part of the service already provided (the days used up to the moment you withdraw), and we refund the rest. The right itself is not reduced — only the amount you owe is reduced to what's fair for the time you had.
Example: if you're on a monthly plan and withdraw on day 5, you pay for the 5 days you used (roughly 5/30 of the month) and we refund the remainder (roughly 25/30). The same proportionate approach applies to annual plans, based on the time elapsed — for example, withdrawing on day 5 of an annual plan means paying for about 5/365 of the year and refunding the rest.
How to exercise it: within 14 days of subscribing, email support@selaro.ai from your account email address and tell us you'd like to withdraw. You'll also find this under “Changed your mind?” in Settings → Billing, which simply opens these same details. We make the pro-rata refund to your original payment method without undue delay and within 14 days of your request (the bank transfer itself normally lands within 5–10 business days).
This 14-day right applies only to your initial signup. It is a one-time right. Renewals — the next month, or the next annual period — continue your existing subscription and do not start a new 14-day withdrawal period.
After the first 14 days
Once the 14-day window has passed, standard subscription terms apply. You can cancel at any time from your account settings (Settings → Billing, then switch to the free plan). When you cancel:
- Your plan stays active until the end of the period you've already paid for — you keep full access until then.
- At the end of that period, your subscription drops to the free plan and does not renew. You are not charged again.
- We do not pro-rate or refund the remaining days of the current period after the 14-day window. This matches how billing works: cancellation takes effect at period end, not immediately.
Renewals. Your subscription renews automatically until you cancel, at the price and interval shown when you subscribed. A renewal does not start a new 14-day withdrawal period. If you don't cancel before a renewal charge, that period is charged and is non-refundable — you can cancel anytime to stop future renewals, and you keep access until the end of the period you've paid for.
Exceptional cases we will put right
We deal with genuine problems fairly. Contact support@selaro.ai and we'll review your case — for example:
- A duplicate or accidental charge.
- A billing error on our side (for example, you were charged after cancelling).
- A technical failure on our side that genuinely prevented you from using the service you paid for.
- Any case where a refund is required by applicable law.
Where we agree a refund, we process it to your original payment method, normally within 5–10 business days.
Your rights under EU and Danish law
Nothing in this policy removes or limits any mandatory rights you have as a consumer under EU or Danish law. Your 14-day right of withdrawal is fully honoured, with only a fair pro-rata charge for the service you actually used — this is not a "no refunds" policy, and where the law requires a refund, you will receive one.
Abuse
We reserve the right to decline refund requests in cases of fraud, abuse, chargeback abuse, or repeated requests across multiple accounts, to the extent permitted by law.
How to cancel, withdraw, or request a refund
Cancel anytime in Settings → Billing. To exercise your 14-day right of withdrawal, email support@selaro.ai from your account email address within 14 days and we'll arrange the pro-rata refund (you'll also find this under “Changed your mind?” in Settings → Billing). For an exceptional refund case, email us with a short description. This policy works together with our Terms of Service.